Frequently Asked Questions

Please fill the signup form and our representative will call you to book a survey and once survey is done we will share a quote with you.

If it’s a General/Deep clean service then No, you’re only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you aren’t charged the full amount quoted.

Yes, if you are a new client then one of our representative will visit the house to assess the need of cleaning and check the condition of the house so we can quote accordingly.

Yes. Cleaning supplies are included by default. This ensures cleaner uses the product to give you satisfactory cleaning service as different house conditions are different.

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

If you cancel the service after making an advance payment then 10% of total invoice will be charged as a cancellation fee.

No. There are no hidden charges.

we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

We work between 9am -6pm.

Yes we are available on the weekends but charges are double.

You need to give us 24 hours notice and appointment will be changed to new requested time and date with subject to team’s availability.

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by calling us.

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

70% advance is required for the booking and remaining 30% will be charged once the service has been completed.

Here is a listing of what gets cleaned in every room of your house during a standard cleaning.

• Floor Mopping
• Dusting
• Kitchen counter cleaning
• Appliances dust off
• Washroom Commode, fittings, sink, mirror cleaning

Yes we provide cleaning supplies- however if client request for the special material then extra charges apply.

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.

If it’s a General cleaning then only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.

If it’s a deep cleaning, Move In/Out or construction Clean up then we will send team (more than 2 cleaners) based on the size of the location and condition of the house.

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews.

No. We don’t move furniture around because that adds extra time in to cleaning process and we don’t want to charge for that time to client.

NO. we don’t do dishing and laundry. Being a cleaning company we only focus on cleaning.