Frequently Asked Questions

Simply fill out our signup form, and one of our representatives will call you to book a survey if needed and if not needed they will share the quotation. After the survey is completed, we will provide you with a quote.

No, for general and deep clean services, you’re only charged based on the actual time spent by the cleaner in your home. If they finish early, you won’t be charged the full amount quoted.

Yes, if you are a new client, one of our representatives will visit your house to assess the cleaning needs and determine the appropriate quote.

Yes, cleaning supplies are included by default. We provide the necessary products to ensure satisfactory cleaning based on the unique conditions of each house.

Please get in touch with us right away, and we’ll make arrangements to rectify the situation. We stand by our satisfaction guarantee.

If you cancel the service after making an advance payment, a cancellation fee of 10% of the total invoice will be charged.

No. There are no hidden charges.

We don’t guarantee same-day bookings, but depending on availability, we can often accommodate this request.

We work between 9am -8pm.

Yes, we are available on weekends; however, there will be double charges for services provided during weekends.

If you need to change your cleaning appointment, please provide us with a 24-hour notice. We will try to accommodate your requested time and date based on our team’s availability.

It’s completely up to you. If you won’t be home, please let us know how to access your house by calling us.

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. If your cleaner will be late, you will be contacted to inform you of the estimated arrival time.

A 70% advance payment is required at the time of booking, and the remaining 30% will be charged once the service has been completed.

A standard cleaning includes:

• Floor Mopping
• Dusting
• Kitchen counter cleaning
• Appliances dust off
• Washroom Commode, fittings, sink, mirror cleaning

Yes, we provide the necessary cleaning supplies. However, if you request special materials, additional charges may apply.

We offer a range of services from weekly cleaning to one-time cleaning, as well as move-in and move-out cleaning. You can find more information by visiting our website’s Services page.

For general cleaning, we typically send one cleaner to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.

If it’s a deep cleaning, Move In/Out or construction Clean up then we will send team (more than 2 cleaners) based on the size of the location and condition of the house.

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews.

No. We don’t move furniture around because that adds extra time in to cleaning process and we don’t want to charge for that time to client.

NO. we don’t do dishing and laundry. Being a cleaning company we only focus on cleaning.